Player Protection

On Accord Responsible Gaming — Keep it fun, not addictive

Gaming should be a source of entertainment, not a burden. Accord believes that when players know their limits, the experience becomes truly enjoyable. Use our responsible gaming tools and guidelines to stay safe.

24/7 Support Active
18+ Adults Only
100% Voluntary Control
5 Protection Tools
Key Points

What does responsible gaming mean?

Responsible Gaming is an approach where you treat gaming as a limited form of entertainment — not as a source of income or a way to solve problems.

Responsible gaming at Accord means you decide how much time and money you spend. Our platform gives you the tools to make those decisions with confidence.

Many people in Bangladesh enjoy online gaming for entertainment. But sometimes, without realizing it, the time and money spent can start to creep up. accord takes this seriously and puts every player's wellbeing first.

Remember: responsible gaming is not about stopping — it is about playing the right way.

Responsible Gaming Principles

Following these core principles keeps your gaming experience positive at all times.

1

Gaming is for entertainment only — don't treat it as a source of income.

2

Set a budget in advance and stick to it.

3

Do not chase your losses by placing bigger bets to try to win back what you have lost.

4

Do not prioritize gaming over family, work, or your health.

5

Do not use gaming as a way to cope with boredom, loneliness, or stress.

6

Take regular breaks and check in with yourself.

Protection Tools

Accord's Responsible Gaming Tools

Accord offers these features to keep your gaming experience safe and enjoyable.

Set a Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A 72-hour waiting period applies if you wish to increase the limit.

Effective immediately
Session Time Limit

Decide in advance how long you'll play in a single session. When the time is up, Accord will automatically send you a warning or end the session. Stay aware of the time.

Automatic Alerts
Loss Limit

Once you've lost a set amount, you won't be able to place any more bets. Set this limit yourself to avoid further losses.

Harm Prevention
Cooling-Off Period

If you feel you need a break, you can temporarily close your account for anywhere between 24 hours and 30 days. Use the time to clear your head.

1 day – 30 days
Self-Exclusion

If you need a longer break, you can self-exclude for 3 months to 5 years. During this period, your account cannot be reactivated under any circumstances.

Permanent Protection
Gaming History Report

View a detailed report of your gaming activity — time spent, winnings, and losses. Stay informed.

Full Transparency
How Limits Work

Limit-Setting Rules

Setting limits on Accord is simple and can be done at any time. The list below covers each limit type, when it takes effect, and how to modify it.

Limit reductions take effect immediately. Increasing a limit always requires a cool-down period.

Limit Type Effective period Change Rules
Daily Deposit Immediate 48 hours to increase
Weekly Deposit Immediate 48 hours to increase
Monthly Deposit Immediate 72 hours to increase
Loss Limit Immediate 48 hours to increase
Session Time Limit Immediate At Any Time
Cooling-Off Immediate After Expiry
Self-Exclusion Immediate Apply After Expiry
How to set it

Steps to Set a Limit

You can set your gaming limits in just a few steps.

1
Log in to your account

Log in to your Accord account and click the profile icon in the top right corner.

2
Open Responsible Gaming Settings

Select the "Responsible Gaming" option from the menu.

3
Choose a Limit Type

Choose the type of limit you want to set — deposit, loss, or time.

4
Set Amount & Duration

Enter your preferred amount and duration, then confirm.

5
Verify with OTP

Confirm the change with a mobile OTP for security — it takes effect immediately.

Self-Assessment

Review your gaming habits

Ask yourself the questions below. If you answer yes to most of them, it may be time to reconsider your gaming habits. Be honest — this is for your own benefit.

If you answered "Yes" to any of these questions, please contact our support team or consider self-exclusion.

Green — Safe Habits OK

Playing for fun and staying within your budget.

Yellow — Stay Alert Warning

Occasionally going over budget or spending more time than planned.

Red — Seek Help Caution

Gaming is affecting other areas of your life.

Self-Assessment Questionnaire

Ask yourself honestly:

1

Are you spending more than your set budget and feeling regret afterward?

2

Are you chasing losses by placing more bets to win back what you've lost?

3

Are you hiding your gaming from family or friends?

4

Do you feel restless or irritable when you're unable to game?

5

Is gaming causing problems with your work, studies, or relationships?

6

Are you using money set aside for essential expenses to fund your gaming?

7

Have you tried to stop gaming but keep coming back?

8

Are you using gaming to escape stress or sadness?

Self-Exclusion

What Is Self-Exclusion and How to Use It

Self-exclusion is the most powerful protection tool available. When activated, your account will be completely suspended for the chosen period.

3 months

For a short-term break. Step back from gaming and give yourself time to reset.

Short-Term
6 months

A medium-term break. Enough time to seek professional help if needed.

Medium-Term
1 – 5 years

For long-term protection. Your account cannot be reactivated during this period under any circumstances.

Long-term
Permanent Closure

If you want to close your account permanently, choose permanent self-exclusion. This action cannot be reversed.

Permanent

Important: Any attempt to open a new account while self-exclusion is active will be rejected. Self-exclusion is not a sign of weakness — it is a brave and responsible choice.

Minor Protection

Accord's Commitment to Protecting Minors

Accord is strictly for players aged 18 and above. We take strong measures to keep minors away from gaming.

Age verification is mandatory at registration. If there is any doubt, we may request additional identification. We encourage parents and guardians to use parental control features on shared devices and keep login credentials secure.

If you believe a minor is accessing your account, contact support immediately.

  • Age verification is mandatory at registration
  • Automatic Verification for Suspicious Accounts
  • Parental controls for setting limits
  • Immediate account suspension if a minor is detected
  • Encouraging the Use of Parental Control Software
Support

Need Help? We're Here

Gaming addiction is a real issue, and seeking professional help is nothing to be ashamed of. Accord is always here for you.

Accord Support Team

Reach out to our support team for any concerns. Available 24/7.

National Mental Health Services

Reach out to the Bangladesh National Mental Health Helpline. Free counseling is available.

Talk to Family & Friends

Talk openly with people close to you. Don't face it alone — reach out for help.

Use online resources

Learn about gaming addiction, read self-help guides, and join support communities.

Frequently Asked Questions

Responsible Gaming FAQ

Here you'll find answers to questions you might have.

Yes, you can set a deposit limit at any time from your account settings. Decreasing your limit takes effect immediately. However, increasing it requires a cooling-off period (24–72 hours) for your own protection, to prevent impulsive decisions.

No, your account balance remains secure during self-exclusion. Once the self-exclusion period ends, you can withdraw as normal. However, no gaming activity is permitted while self-exclusion is active.

A cooling-off period is a short-term break of 1 to 30 days that lets you temporarily step away from gaming. Self-exclusion is a more serious step that deactivates your account for 3 months to 5 years, or permanently. During a self-exclusion period, your account cannot be reactivated under any circumstances.

Start by speaking with them compassionately — without blame. Let them know about accord's responsible gaming tools. If needed, point them toward professional mental health support. Our support team is also ready to guide family members.

Setting a deposit limit may affect bonus eligibility, as some bonuses require a minimum deposit. However, your safety is Accord's top priority. Staying safe is worth more than any bonus.

Reach out to the Accord support team directly — we're available 24/7. Email us at: [email protected] — We're ready to help in Bengali, and all information is kept strictly confidential.
Start Safe

Enjoy the game, stay within your limits

Use Accord's responsible gaming tools to play safely and enjoyably. Register today and start playing smart.

For players aged 18 and above only. Please game responsibly.

বাংলা